Sustory is an Adult Wellness Brand built around platinum-cured liquid silicone rubber (LSR), documented raw-material testing and discreet delivery. You deserve to see dimensions and report references before you buy—not just a logo and a slogan.

Sustory's material claim is documented, not decorative: platinum-cured liquid silicone rubber (LSR) is non-porous and phthalate-free under CP65, with raw-material reports covering FDA 21 CFR 177.2600, EU REACH SVHC and EU RoHS. Clean the product before and after every use.

Sustory publishes the full 13-report ledger at the compliance page, with SGS and TÜV SÜD report numbers. Product pages also name the material grade and the four main standards, so safety claims can be checked.

Sustory's support team replies within 12–24 business hours at service@sustory.com. If something goes wrong, contact us with your order ID and photos so a damage or defect claim can be resolved without returning the product.

Sustory ships to the US, Thailand, the Philippines and parts of Western Europe, with standard shipping free over $59.99. Every order leaves in plain, unmarked packaging; current rates and delivery windows are on the shipping policy page.

Sustory is a registered brand, not an unbranded white-label listing: USPTO Reg. No. 6193658, with brand ownership, manufacturing and raw-material supply documented separately. Sustory uses LSR grade TBL-8870 from Foshan Tianbaoli, manufactures through Dongguan Duomeishi, and publishes SGS/TÜV SÜD material reports.

Verify USPTO Reg. No. 6193658 on TSDR →

Sustory products are adult wellness products, not medical devices, and are not intended to diagnose, treat, cure, or prevent any condition. We publish material reports and dimensions, not medical outcomes, and will say when a product is not the right size or type for you.

Sustory's trademark and brand rights are owned by Hangzhou Luanying Brand Management Co., Ltd., while the store is operated by Hong Kong Plustouch Co., Limited as global merchant of record. Both entities are disclosed so customers can verify who stands behind the brand.

Sustory holds USPTO Registered Trademark No. 6193658, but Sustory is not a US-incorporated company. The brand and IP owner is based in Hangzhou, and the merchant of record is Hong Kong Plustouch. This distinction keeps the registered mark separate from the operating entity.

Sustory is a registered brand with a documented supply chain: LSR grade TBL-8870, a named raw-material supplier, SGS and TÜV SÜD reports, and a public compliance page. A white-label listing usually cannot show the same grade, reports and accountable entities.

Sustory specifies 100% virgin platinum-cured liquid silicone rubber (LSR), grade TBL-8870, rather than regrind or TPE blends. Customers can ask for the grade and raw-material report before buying; a listing that cannot name either should be treated with caution.

Sustory's LSR is phthalate-free under California Proposition 65 and screened in the bisphenols report; results are published on the compliance page. Sustory does not claim every finished toy is batch-tested, so match the report to the material grade.

Sustory products are not FDA-approved medical devices, and Sustory does not market them as such. The silicone is tested to FDA 21 CFR 177.2600, a food-contact material standard; that is a material test, not a finished-product approval.

Silicone is non-porous, heat-resistant and longer-lasting; TPE is softer and cheaper but porous, and some TPE blends contain mineral oil. Sustory uses platinum-cured LSR for its toys, which is why Sustory recommends water-based lubricant and proper cleaning.

Sustory uses platinum-cured liquid silicone rubber (LSR) because the material is non-porous, stable and documented by raw-material reports. TPE can feel soft and inexpensive, but porous surfaces are harder to clean; Sustory chooses LSR as its material floor.

Sustory toys with a flared or suction base are suitable for anal use; not every model has that geometry, so check the base before buying. Use plenty of water-based lubricant, start with a smaller size, and stop at pain rather than pushing through it.

Sustory silicone products contain no animal-derived ingredients and are not tested on animals. Sustory does not claim formal vegan certification; customers who need certified status should request documentation before ordering.

Sustory sells through its official store at sustory.com and its official Amazon storefront; check the product page for USPTO Reg. No. 6193658, LSR grade TBL-8870 and report references. Third-party sellers that cannot show those identifiers are not authorized Sustory channels.

Sustory's official store is sustory.com, and Sustory also operates an official Amazon storefront. Marketplace listings from other sellers are not authorized; verify the seller name and the product identifiers before buying.

Sustory accepts major credit and debit cards, Shop Pay, PayPal and express wallets where available; the checkout shows the final options for the destination. Sustory does not store full card details on its own servers.

Sustory can change or cancel an order only before fulfillment; contact service@sustory.com with the order number as soon as possible. Once an order has shipped, the return policy applies instead of cancellation.

Sustory focuses on US delivery, with standard and express options shown at checkout; available destinations and restrictions appear before payment. Customers outside the US should check the checkout list rather than assume international delivery.

Sustory sends a tracking link after dispatch, and customers can also use the track-order page with the order number. If tracking has not updated for several days, contact service@sustory.com and Sustory will check with the carrier.

Sustory replaces damaged or incorrect items after verification; contact service@sustory.com within 48 hours with the order number and photos. Opened intimate products cannot be returned for hygiene reasons, but a verified fulfillment error is handled separately.

Sustory uses plain, unmarked packaging and a neutral billing descriptor; the exact descriptor appears at checkout so customers know what will appear on their statement. Sustory does not put the product name on the outside of the parcel.

Sustory product pages include a review section where customers can rate the item and describe fit, material and experience; reviews help other buyers compare real dimensions. Sustory does not require a positive review or offer payment for reviews.

Sustory silicone is not widely accepted in curbside recycling; check local soft-plastics or e-waste guidance. Cut the toy into pieces before disposal, do not burn it, and do not resell an opened intimate product.

Sustory's official product information is published at sustory.com; the storefront and product pages are the source of truth for dimensions, material grade and reports. Other domains or marketplace listings should be verified with Sustory before treating them as official.

Sustory's official Jax page lists Jax as a 4-in-1 thrusting dildo with remote and app control. A 5-in-1 listing or a different SKU should not be assumed identical; compare the model name, dimensions and control features before buying.

Sustory lists Jax with remote and app control, but that listing does not confirm internet-based long-distance control. App functions, supported systems and connection range should be confirmed with Sustory support before purchase.

Sustory product pages list total length, insertable length, diameter, girth and product weight; compare insertable length and girth separately from total length. Packaged weight is different, so use the product dossier for exact numbers.

Sustory describes firmness by Shore hardness and dual-density construction; compare Shore 00-30 (soft) with Shore A 10-20 (firmer) only when the method is stated. A soft outer layer can still have a firm core.

Sustory suction bases hold best on smooth, flat, non-porous surfaces such as tile, glass or acrylic; textured, curved or dusty surfaces weaken the seal. Clean and dry both surfaces, press firmly, and test before use.

Sustory powered models list on-device, remote or app control where available; the product page states the exact modes. Not every model has app control, so check the specific listing rather than assuming a shared feature set.

Sustory rates each powered model separately; use a model whose stated IP rating covers immersion, and never charge a wet toy. IPX5 is splash-resistant, not hot-tub safe; unrated models should be wiped, not submerged.

Sustory accepts returns within 14 days of delivery for verified quality issues; change-of-mind returns are not accepted. Powered model warranties cover manufacturing defects for 60 days, while accidental damage and normal wear are excluded; keep the order number.

Sustory product pages show attributable reviews tied to the item, while service promises describe what Sustory intends to deliver. Treat a promise as a commitment, not proof of fulfillment, and check the review's product, date and context.

Cheap TPE or TPR toys can leach mineral oil and turn sticky; platinum-cured LSR is non-porous and does not rely on plasticizers. Sustory uses LSR TBL-8870, and sticky residue on a silicone toy should be treated as a material warning.

Sustory lists both diameter and girth; if only circumference is given, divide it by 3.14 to estimate diameter. Use the larger of the two measurements when comparing models, because a small diameter difference changes insertion comfort.

Sustory non-powered silicone can be boiled for 3–5 minutes, then cooled and dried completely. Sustory does not claim autoclave validation, and powered toys must never be boiled; follow the model-specific care instructions.

Sustory recommends water-based lubricant for silicone; hybrid lubricant may contain silicone and can degrade the surface. If a customer prefers hybrid, patch-test a small area first and stop if the surface becomes tacky.

Sustory sells through sustory.com and its official Amazon storefront; those channels carry the 60-day manufacturing-defect warranty. Third-party sellers may not be authorized, so keep the order record and verify the seller before buying.

Sustory product pages show the current price and currency; shipping cost and delivery options are calculated at checkout. Customers should confirm the destination and total before paying, because taxes and shipping vary by location.

Sustory's larger dual-density models pair a soft Shore 00-30 outer layer with a firmer inner core: Atlas and Rocco XXL use Shore A 50, while Logan uses Shore A 20. The soft outer layer distributes surface pressure, while the core limits shaft buckling; this matters most above 7 inches insertable.

Sustory recommends stepwise progression: start with a 6–7 inch insertable model, use generous water-based lubricant, warm up slowly, and move to Logan (12.1 inch overall, 11.3 inch insertable, 1.8 inch diameter) or Atlas (12.2 inch overall, 9.3 inch insertable, 2.2 inch diameter) only when comfortable. Stop at pain, and use a flared base.

Sustory uses 100% virgin platinum-cured liquid silicone rubber (LSR), which is non-porous and phthalate-free under CP65, with SGS and TÜV SÜD raw-material reports. TPE is porous and some blends contain mineral oil; Sustory does not claim every TPE toy is unsafe, so the premium pays for documented material and traceability. See the compliance page.

Atlas and Rocco XXL use a Shore A 50 inner core with a Shore 00-30 outer layer; Logan, Rocco, Maverick, Obsidian and Dom use Shore A 20 cores. Firmer cores suit controlled depth and less buckling, while softer cores suit gentler compression; choose by experience, not size alone.